At Azura Luxe Atelier, we value your satisfaction and strive to make every purchase a positive experience. Our refund policy is designed to be fair and transparent, ensuring you know exactly how to request a refund and what to expect.

Refunds are available for items returned within 7 days of receipt, provided the products are in their original, unused condition and include all packaging and accessories. Proof of purchase, such as a receipt or order confirmation, must be provided.

To initiate a refund, please contact our team with your order details. You can reach us at:

• Email: info@azuraluxe.site
• Phone: +63 936 712 4598

Our team will guide you through the return process and help arrange for the collection or shipment of your item.

Once your item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed using your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Certain products may not be eligible for refunds, including:

• Final sale or clearance items
• Gift cards
• Items damaged after delivery
• Accessories with hygiene seals removed

If you have questions about the eligibility of your item, please contact us before making a return.

Where possible, we offer exchanges for size, color, or product variations. If the desired item is unavailable, a refund will be issued according to this policy.

Your satisfaction is our priority. If you have any concerns or need assistance, please reach out to our team. We're here to help.

Our refund policy may be updated from time to time. Please review this page periodically for changes.